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Our motto is simple; "through working together and utilising the strengths of each constituent partner, we can deliver 'a result that is greater than the sum of its parts'"
Mike Jones - Managing Director, Delta Squared Performance Improvement Ltd
"At Delta Squared we are specialists as opposed to generalists. We are not academics but practitioners. All our Directors have run large P&L responsible businesses in your sector. We are passionate and focussed about this business of ours and exist to improve the commercial performance and help to sustain existing good performance of others.
This passion and vision is shared by our partners and is the very raison d'etre for forming Worldwide Resource in 2004 and the cornerstone on which we continue to build. As an integral part of Worldwide Resource, Delta Squared is able to extend both our offer and sphere of influence through complementary services and the support of a consortium with real commonality and cohesion".
Bill Freeman - President, Freeman Group
"All four companies have worked on an informal basis for many years and have absolute faith and belief in the standards of consultancy that each brings to the table.
Each has a vested interest in the entity through an ongoing monetary commitment to research and development of new materials, products, services and methodologies that are entirely complementary. Each gains strength from research that is completed from a position of the combined objectivity and human capital of each organisation.
Our goal in FreemanGroup is to provide the most practical, objective, measurable and efficient consultancy tool to each of our clients. Through partnership of the Worldwide Resource, we have elevated service capabilities to existing clients and certainly created more potential in the global marketplace for global delivery of its overall services".
Paddy Hayes - Managing Director, CST-International
"As margins decrease and competition increases, it is imperative that travel and hospitality companies make the most of their investments; that they know what works and what works well for them and their customers. At CST International we not only help them measure customer satisfaction but we employ the very latest technology to ensure that they maximise the return on every last cent invested in their guest feedback systems to obtain a true impartial, accurate and up to the minute picture.
'New ways of squeezing the lemon' as we like to call it.
Through our experience and innovation, we can help deliver new questions to ask (for example Net Promoter Score), new ways of asking those questions (for example using Bluetooth enabled devices) and new ways of reporting (for example using Tag Clouds).
Guest Satisfaction does not take place in a vacuum, so neither should its measurement. Worldwide Resource will assist in this process, because the more this work is integrated both before (to inform) and after (to effect), the better the value that will be delivered to our clients".
Michael Longshaw - Chief Executive Officer, International Golf & Resort Management
"Our team has the experience and knowledge necessary to give your property the edge it needs in a highly competitive marketplace - whether it be a single hotel, golf course or residential resort - where quality of management is the key to success, be it project development, pre-opening management, asset management and operations, business development or investment.
We are focused on the management and operation of integrated resorts with prime real estate demands in which we have highly developed expertise in a number of important areas, using our expertise to support developers and owners during the concept stage through to the operational.
From past experience we understand what makes various types of development projects successful and have a long-term commitment to achieving excellence in hotel, resort and club management.
We know what has worked in the past, so when developing a solution for an individual property, we apply tried and tested formulae and as an integral part of the wider Worldwide Resource team that additional resource, knowledge and quality of experience is the key to developing future, large 'turn key' projects".